Refund Policy
Last updated: 22 September 2026
Scope
This policy covers all purchases made on usealvanta.com, operated by Alvanta LLC. Every product is digital: you receive a licence key by email.
Digital Products
Licence keys are delivered by email within seconds of payment. Because delivery is immediate and a key cannot be returned once issued, keys that have been delivered and used are not refundable. If a key does not work, we will replace it or refund it in full. Contact support with your order number and what you are seeing, and we will sort it out.
No Physical Goods
Everything we sell is digital, so there is nothing to ship back. If your key does not arrive or does not work, contact support and we will fix it.
How to Request a Refund
1. Email alvanta203@gmail.com with your order number. 2. Tell us what went wrong. 3. We reply within one business day and, where a refund is due, process it straight away.
When We Cannot Refund
We cannot refund when a key has been delivered and used as described, when a key has been shared or resold in breach of these terms, or when the request is unrelated to a fault in the product.
Timing
Approved card refunds reach your account within 3 to 5 business days, depending on your bank. Refunds are always returned to the original payment method.
Contact Us
Questions about a refund: Email: alvanta203@gmail.com We reply within one business day.